Q: Why OnToast?
We have the history, we have been providing our services to Agencies and Designers since 1997 and we still are!
Q: OnToast’s White Label Service?
When we say White Label we really mean it. Our name is nowhere to be seen and even our Project Management platform is named to allow all our partners to utilise direct with their clients if they want to. We go as far as you need, we have email addresses at certain partners businesses and we will be on calls under your business name as well, this is White Label!
Q: Where is OnToast?
We are based in Manchester, come visit us at our office in Whitefield.
Q: How big is team OnToast?
In total we have 35, this is split over various skills and disciplines. Tech = 26 and the rest are split over account and project management and of course our accounts department!
Q: How does working with OnToast actually work?
Firstly, we support a large base of Agencies and one thing we have learnt is that no two work the same. The easiest way to answer this is to get calls in prior to a project, let us learn how you work and what you need from us and then we will ensure that this is tailored service just for you.
Q: Is our work under NDA with OnToast?
Simple answer is yes! We are trusted to work on each and every project and one thing we do is protect all our partners, people will only know we support you if you choose to tell them.
Q: Is all code transferred after the project is completed?
Yes, we hold no claim or rights to any of the projects we develop, once we are done and you are happy it’s all yours. Don’t forget though that we do support ongoing many of the projects we develop.
Q: Project Costs?
Most critical to our partners is that we work to fixed pricing. We won’t start a project without final signed off designs and a confirmed PO, this ensures there is no misunderstanding, this has allowed us to build amazing relationships with our Agency partners over the last 20 years.
Q: What’s the billing process?
Very simple, 25% with order and then the remaining balance is on terms after the project is signed off.
Q: Are amends included?
Yes of course, we will ensure that the finished work is inline with yours and our expectations, amends is part of the process and one we expect and support with you. We do ask you to utilise our platform for reporting the final amends to ensure these are managed efficiently with our development team and Project Manager.
Q: How do we supply the designs?
As standard most Agencies provide their final designs by using one of the following: Photoshop, Sketch, InVision and XD. Let us know if you use something different!
Q: What happens when the project is complete?
Well, if we are hosting we will finalise the live accounts and the DNS changes with you, if we aren’t then we can either provide the files and instructions or we can move it live for you. Whatever works best, just let us know!